EECT 1300 - TECHNICAL CUSTOMER SERVICE
General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills.
Upon completion, students will be able to:
Identify internal and external customer relationships
Address customer questions and complaints in a polite and thorough manner
Update customers on work progress to maintain customer satisfaction and public relations
Communicate technical information in a clear, precise and logical manner
Identify verbal and non-verbal communications skills
Grade Basis: L
Credit Hours: 3
Lecture hours: 48.0