We've got a new look with the same great care - Lioncare is now Timely Care: Telehealth for NCTC

LionCare is now TimelyCare! Offering the same great medical and mental telehealth services for students and part-time employees.

NCTC’s TimelyCare provides access to 24/7/365 medical and mental telehealth care from anywhere in the United States, at NO COST!

Whether you're feeling sick or overwhelmed, you will be able to talk to a licensed provider from your smartphone or any web-enabled device. Licensed providers are available to diagnose non-emergent medical conditions, prescribe medications and offer mental health support via phone or secure video visits. And don’t forget to visit our NCTC Counseling and Community Resources as well for other needed services related to childcare, housing, food, healthcare, and financial assistance!

Frequently Asked Questions

For more information, please read through the FAQs below or visit NCTC’s TimelyCare to register and get all the details.

What is TimelyCare? add

A program providing 24/7 virtual telehealth - medical and mental health services - to enrolled students and part-time employees at North Central Texas College.

Who can use TimelyCare? add

NCTC Students and part-time employees have access to:

  • Medical
  • TalkNow (mental health/emotional support)
  • Scheduled Counseling
  • Health/Wellness Coaching

Full-time employees have access to SuccessNow (24/7 professional support for guiding students). Please see below for more details.

What services are available? add

There are four services available 24/7 to NCTC students and part-time employees:

  • Medical: on-demand access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more
  • TalkNow: on-demand access to a mental health professional to talk about anything at anytime
  • Scheduled Counseling: scheduled options to speak to a licensed counselor
  • Health/Wellness Coaching: access to a nutritional specialist to help students adopt healthier lifestyle behaviors related to sleep issues, weight management and more
How do I register/log in? add

Students and part-time employees can go to NCTC’s TimelyCare page to learn more and/or to activate their free account with their NCTC email address from any web-enabled device (smartphone, tablet, laptop, or desktop PC). From there you will be able to begin using services by phone or video chat/call. Check out this quick, handy TimelyCare video to guide you through registering and accessing free telehealth services!

Or you can search TimelyCare (no spaces) in the Apple or Google app store, then download on your web-enabled device to get started. Using your school email and information, create your free account, and you’re ready to start a visit!

Visit NCTC’s TimelyCare page for more information or call (833) 484-6359 for 24/7 assistance from a TimelyMD representative!

How much does a visit cost? add

There is NO COST for enrolled NCTC students and part-time employees.

Can TimelyCare services diagnose COVID-19? add

TimelyCare physicians will virtually assess symptoms and administer frontline care in a contained environment to limit the spread of illness. They will also give recommendations on need for testing vs. self-quarantine, and where to go if testing or further care is needed.

What can I be treated for? add

Our physicians, counselors and health coaches can treat most common, non-emergent conditions, and after talking to you, will decide on the best course of treatment.

  • Cold
  • Sinus infection
  • Influenza (flu)
  • Stress and anxiety
  • Relationships
  • Depression
  • Nutrition
  • Healthy Lifestyle
Can I get a prescription? add

Yes, if the provider deems it clinically appropriate. Referrals may also be made for psychiatric services.

What is TalkNow/SuccessNow?

This is a TimelyCare service that gives all full-time and part-time NCTC faculty and staff members* free, 24/7 support to help students thrive and achieve a sense of well-being. Our team of mental health professionals will help faculty and staff on how they can best support their students, which may include referring them to a TimelyCare medical visit, mental health visit, or to other campus resources.

How do full-time employees access TalkNow/SuccessNow? add

If you have not already installed the app and set up your account:

  • Search TimelyCare (no spaces) in the Apple or Google app store, and download on your web-enabled device.
  • Enter your NCTC school email address and if you are FULL-TIME you will be prompted to enter this one-time Access Code: K7WB3B. If you are PART-TIME there will be no code required as you have access to all the same TimelyCare services available to our students.
  • Complete your account set-up by entering the minimal, required personal information (since the app is telehealth based it does require some basic information in order to determine and access eligible services).
  • From the Home screen in the app, click Start a Visit to verify that your name appears as “needing to be seen” and then confirm your location.
  • If you are a FULL-TIME employee* the only visit option you will see is Mental Health-TalkNow & Scheduled Counseling - you’re in the right place! Select this option and then enter your reason for visit as a “consultation/student concern” to be connected with a mental health professional consult.
  • If you are a PART-TIME employee* you will be able to select TalkNow for a SuccessNow consult re: a student concern OR use this same option for your own personal mental health visit! You can also choose a medical telehealth appointment, scheduled counseling, or visit with a nutrition/wellness coach as NCTC part-time employees have access to the full array of TimelyCare telehealth services!

Visit NCTC’s TimelyCare page for more information or call (833) 484-6359 for 24/7 assistance from a TimelyMD representative!

NCTC Employees-please review all health, payroll, and benefits info. under your Fac/Staff tab in MyNCTC