NCTC adds telehealth services to support students

Elizabeth F. Abu | Feb 15, 2021

As part of an ongoing response to COVID-19, NCTC is proud to announce that students now have free, immediate and unlimited access to medical and mental health counseling visits through TimelyMD, a telehealth company that specializes in higher education.

This new program, called LionCare, offers students a complete care solution for campus health, with on-demand medical care, on-demand mental health support, appointment-based counseling and psychiatric support specifically designed for college students. The program allows students to have 24/7 access to free medical and/or mental health counseling visits anytime, from licensed physicians and counselors anywhere in the United States.

Seeking care on-demand is as easy as making a video call. From an app on their phone or other device, students can see the profiles, faces and basic identifying details of a diverse range of medical providers or mental health counselors available to them. They can choose to meet with a specific provider or select the first available. Typically, students are having a video consultation with someone within 5-10 minutes.

“Our students have been through so much this past year, loss of employment, income, childcare, housing, add in the physical and mental health issues they were already experiencing with perhaps little to no access to the holistic care they need,” said NCTC Sr. Director of Counseling Tracey Fleniken. “Students are people first, with real needs. They don't have to choose between their right to a better education and access to healthcare anymore, NCTC can provide both now with LionCare.”

TimelyMD enhances campus resources by helping limit the spread of illness, reduce the stigma of mental health counseling, and grant peace of mind to students and their families. In fact, a recent survey found the top three things that would boost parents’ confidence in the ability of campuses to support students this fall were 1) on-campus enforcement of social distancing, 2) regular COVID-19 testing and 3) access to 24/7 telehealth resources for physical and mental health – all of which North Central Texas College has implemented.

“Virtual access to medical and mental health counseling has never been more important, especially for college students who may be learning remotely, need care after hours, and prefer to do so privately on their own devices,” said Luke Hejl, Chief Executive Officer of TimelyMD. “Continuing classes this fall includes anticipating and addressing the concerns, needs and demands of students and their families. TimelyMD is proud to partner with North Central Texas College to take quality medical and mental health care off everyone’s worry list.”