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The Key to Success -- Improving Relationships with People, All People 2021

July 21, 2021
10:00 AM - 11:30 AM

Are you a relationship builder? Are you able to make quick adjustments for a better outcome? Join this live NO COST webinar to find out!

About this Event

Every part of the work we do shares one thing in common: people are a key factor. Wouldn't it be amazing if we could predict how a person will behave -- make a quick adjustment -- and effectively improve outcomes as a result? Good news -- it is possible! This webinar will give you the down and dirty on how to improve relationships with customers, coworkers, and everyone around you. You will leave with tools you need to be professional in dealings with even the most difficult people.

Provided by CARES Act funding to deliver services and webinars to small businesses in support of business recovery.

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About the Host

Lorna Kibbey

Lorna Kibbey is a content speaker and author, who focuses on helping leaders develop their most important, and most complex resources, people! Lorna designs and delivers leadership seminars and motivational keynotes to a variety of audiences. She is certified to conduct workplace assessments; workshops for teams; and workshops for all levels of employees, using Everything DiSC™.

Lorna has first‐hand experience in dealing with the most difficult situations managers face. She served as a leader and manager for more than 24 years in the public sector and ten years as coordinator for FSBDC's Small Business Network at Florida Gulf Coast University. Her years of experience in the public sector, combined with years of practice in all types of organizations have made her the leadership expert she is today. In fact, she “wrote the book” on becoming a better boss. Her book, “Becoming a Better Boss - Your Guidebook to 25 Fundamental Management Responsibilities” was published in 2019.

Lorna earned her Master’s Degree in Business Administration from the University of South Florida and her Bachelor of Arts in Communication Arts from the University of Cincinnati.

Lorna is an active member in the National Speaker’s Association and a long-time chapter leader for the Association for Talent Development (ATD) Southwest Florida. She is the Immediate Past State President of the Florida Society of Certified Public Managers and the 2019/2020 Dean of the Florida Speaker’s Association speaker academy.

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