HRPO 1006 0401 - MEDIATION SKILLS FOR HUMAN RESOURCE MANAGERS

Students will engage with an instructor to learn about types of conflict, responses to conflict, and the dispute resolution continuum; identify the mediation models and the benefits of the mediation process; identify the elements of the mediation process; apply mediation techniques; and evaluate the influence of personal characteristics and biases in the mediation process; explain the ethical considerations in mediation.

Course Delivery: Synchronous Online, Instructor-Led 

Specific Topics:

  • Mediation as an ADR Tool
  • Balance and Power
  • Conflict Resolution and 4-Step Disciplinary Process
  • Story Telling
  • Listening
  • Basic Mediation Process
  • Mediated Agreements
  • Mediation Training for In-House Communities
  • Checks and Balances
  • Measurements

Technology Note: Students will receive course login information by email and will need access to webcam and microphone for class.

How to Register

Contact an enrollment guide at the ManeStop to register for this class.

Meets On: Tuesday and Thursday

Dates: 02/02 - 04/01

Time: 06:00 PM - 08:00 PM

Campus: Online

Cost: $239

Instructor: TBD

ACE Coordinator

Brian Carnes
Technology Coordinator
bcarnes@nctc.edu
(940) 498-6446

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