LionCare:  24/7 Telehealth for Students

Medical and mental telehealth services to students and part-time employees

NCTC has launched a new telehealth program for students and part-time employees called LionCare, which will provide access to 24/7/365 medical and mental telehealth care from anywhere in the United States, with no cost at the time of visit!

Whether you're feeling sick or overwhelmed, you will be able to talk to a licensed provider from your smartphone or any web-enabled device. Licensed providers are available to diagnose non-emergent medical conditions, prescribe medications and offer mental health support via phone or secure video visits.

Frequently Asked Questions

For more information, please read through the FAQs below or visit LionCare.Care to register and get all the details.

What is LionCare? add

A program providing 24/7 virtual telehealth - medical and mental health services - to North Central Texas College.

Who can use LionCare? add

Any enrolled NCTC students and part-time employees.

Students and part-time employees have access to:

  • Medical
  • TalkNow (emotional support)
  • Scheduled Counseling
  • Health Coaching

Full-time employees: SuccessNow (24/7 professional support for guiding students).

What services are available? add

There are four services available 24/7 to students:

  • Medical: on-demand access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more
  • TalkNow: on-demand access to a mental health professional to talk about anything at anytime
  • Scheduled Counseling: scheduled options to speak to a licensed counselor
  • Health Coaching: access to a nutritional specialist to help students adopt healthier lifestyle behaviors related to sleep issues, weight management and more
How do I register/log in? add

Students and part-time employees can go to www.LionCare.care to register on the TimelyCare App with their university email address from any web-enabled device – smartphone, tablet, laptop, or desktop. From there you will be able to begin using services via voice or video call.

Or you can search TimelyCare (no spaces) in the app store, download on your mobile device to get started. Using your school email and information, create your account, and you’re ready to start a visit.

How much does a visit cost? add

There is NO COST for enrolled NCTC students and part-time employees.

Can LionCare services diagnose COVID-19? add

LionCare will virtually assess symptoms and administer frontline care in a contained environment to limit the spread of illness. They will also give recommendations on need for testing vs. self-quarantine, and where to go if testing or further care is needed.

What can I be treated for? add

Our physicians, counselors and health coaches can treat most common, non-emergent conditions, and after talking to you, will decide on the best course of treatment.

  • Cold
  • Sinus infection
  • Influenza (flu)
  • Stress and anxiety
  • Relationships
  • Depression
  • Nutrition
  • Healthy Lifestyle
Can I get a prescription? add

Yes, if the provider deems it clinically appropriate.

What is TalkNow/SuccessNow?

This is a LionCare service that gives all NCTC faculty and staff members* free, 24/7 support to help students thrive and achieve a sense of well-being. Our team of mental health professionals will help faculty and staff on how they can best support their students, which may include referring them to a LionCare medical visit, mental health visit, or to other campus resources.

How can I access TalkNow/SuccessNow?

If you have not already installed the app and set up your account:

  • Search TimelyCare (no spaces) in the app store, and download on your mobile device.
  • Enter your NCTC school email address and if prompted enter the one-time Access Code:
    FULL-TIME STAFF ACCESS CODE: K7WB3B
    PART-TIME STAFF ACCESS CODE: 7VF3AQ
  • Complete your account set-up by entering the minimal, required personal information (since the app is telehealth based it does require some basic information in order to determine and access eligible services).
  • From the Home screen in the app, click Start a Visit to verify that your name appears as “needing to be seen” and then confirm your location.
  • If you are a full-time employee* the only visit option you will see is Mental Health-TalkNow & Scheduled Counseling - you’re in the right place! Select this option and then enter your reason for visit as a “consultation/student concern” to be connected with a mental health professional consult.
  • If you are a part-time employee* you will be able to select TalkNow for a SuccessNow consult re: a student concern OR use this same option for your own personal mental health visit! You can also choose a medical telehealth appointment or visit with a nutrition/wellness coach as NCTC part-time employees have access to the full array of LionCare telehealth services!

Visit LionCare.care for more information or call (833) 484-6359 for 24/7 assistance from a TimelyMD representative!

*NCTC Employees-please review all health, payroll, and benefits info. under your Fac/Staff tab in MyNCTC.