SUPPORT

 

Welcome to the NCTC eCampus Help Desk Ticket System

Students, faculty, and staff in need of ANGEL, Canvas, Turnitin, Respondus, and Big Blue Button support should use this system. If you are experiencing a technical issue with one of these systems that requires immediate support, such as an exam not functioning properly in ANGEL or Canvas, please call the eCampus Help Desk at (940) 668-3335. eCampus Help Desk phone support is unavailable after regular business hours and on weekends. For all other technology issues, including NetID login assistance, campus hardware, MyNCTC and other network systems, please visit the Information Technology Services Department help page

 

Before submitting a ticket, please explore the following resources and tutorials:

 

ANGEL

Student Resources

Student Tutorials

 

Faculty Resources

Faculty Tutorials

Faculty Video Tutorials

 

Canvas

Student Guide

Student Mobile Phone Guide

Student Mobile Tablet Guide

 

Faculty Guide

Faculty Mobile Phone Guide

Faculty Mobile Tablet Guide

 

If the above resources do not assist in resolving the issue, please access the support ticket system below.

 

 

How to submit

Click Submit a Ticket below then enter your NetID and password in the corresponding boxes:

 

Submit a Ticket 

 

Click here for help with your NetID and password.


If you are currently logged into a campus computer, you will be automatically logged into the ticket system.