EECT 1300 - TECHNICAL CUSTOMER SERVICE

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills. 48 lecture hours

Upon completion, students will be able to:

  • Discuss internal and external customer relationships
  • Respond to customer questions and complaints in a polite and thorough manner
  • Update customers on work progress to maintain customer satisfaction and public relations
  • Communicate technical information in a clear, precise and logical manner
  • Identify verbal and non-verbal communications skills

Grade Basis: L
Credit Hours: 3