Supervisory Skills
Master how to bring teams together, increase productivity, improve behavior, and create a climate of open communication in your business. Series of classes that meet on Saturdays offers plenty of opportunity to improve office morale. (24 hours)
FREE to MATRIX Grant Recipients
These classes may be FREE to healthcare employers!
Call Angela Sharp at 940-668-4228 ext. 4307
FLOWER MOUND
Course ID: BMGT 1001 055 124Q MATRIX ID: BMGT 1001 050 124Q
Mondays 6/10 to 7/15
6 pm to 9 pm FLM 210
Fee: $399 Deadline: 6/5
Payment Plan
TOPICS COVERED, IN ORDER:
Essential Skills of Leadership
Enhance
your ability to provide direction, evaluate performance, correct work
habits, deal with complaints, and resolve conflicts while supporting a
team member’s sense of self-respect and dignity. (4 hrs)
Essential Skills of Communicating
You
will focus on communication as a two-way process and improve
relationships with team members to increase productivity. This module
can help you improve messages by making them clear, well organized and
aimed at the needs and interests of the listener. (4 hrs)
Developing Performance Goals & Standards
You’ll
discover how to establish specific, measurable, attainable,
result-oriented, and time-framed performance standards. Plus, master the
steps that gain team member agreement and commitment to those
performance standards. (4 hrs.)
Effective Discipline
During
the course, you’ll learn to preserve team members’ self-respect and
egos while changing their unacceptable behavior. This process encourages
self-discipline and motivates team members to accomplish their goals
and work well within the organization. (4 hrs.)
Communicating Up
Most managers and team leaders realize the importance of upward communication! But, do you accept the responsibility for the quality and effectiveness of communicating with those above you in the hierarchy? Frame communication so that a desired result is achieved! (4 hrs.)
Resolving Conflicts
Whenever
people work together, conflicts arise. They may be simple
misunderstandings that are easily cleared up, or they may reveal subtle
morale problems that threaten your organization. You’ll learn how to
explore a conflict, get to the heart of the problem and correct it
before it’s too late. (4 hrs.)