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ShoreTel Phone System
SETTING UP SHORETEL AT YOUR WORKSTATION

Click the Start Button and locate Shoretel Call Manager on the Program Menu

This will open the Call Wizard, follow these steps through the wizard:

> Click "Next"

> Username: Enter your login user name (same as computer network login)

> Password: enter your Shoretel password (not voice mail PIN)

> Server: enter "Shoretel" as the server name (no quotes)

> Click "Next" > "Next" > "Next" > "Finish" (accept default selections for each of these steps.

New Users:

Default Shoretel set up password is "changeme"

Default voice mail PIN is "1234"

Existing Users:

If you need to reset Shoretel software at your workstation and cannot remember your Shoretel set up password please contact the Help Desk at ext 4284

For information on using Shoretel features download the Quick Reference Guide

Shoretel Call Manger is set up....now what?

Change Voice Mail Pin

Set your Name Prompt

Set your Voice Mail Greeting

Set your Call Handling Modes

Check Voice Messages

Voice Mailbox Receipt Options

Check voice messages on or off campus

Change voice mail box settings- change greeting, call handling mode and more

Change Shoretel password and Voice Mailbox PIN

Shore line Analog Telephone Quick Reference Guide
Assign your phone extension to another phone when working away from your office
CHECKING VOICE MESSAGES ON CAMPUS OR OFF:
On Campus:

Press the pound key twice (##)

enter your extension number

the voice prompt will ask you to enter your voice mail password and press #

Off Campus:

dial 940-668-3399 or 940-498-6299

press the pound key (#) during the greeting

When prompted, enter your extension number and voice mail password (default PIN is 1234)

YOUR VOICE MAILBOX - CHECKING OR CHANGING SETTINGS:

When logged into your voice mail box, either while on campus or off,

you have several menu options:

  • Press 1 to listen to your messages
  • Press 2 to send message
  • Press 3 to listen to saved message
  • Press 7 to change mailbox options (including voice message)
  • Press 8 to log off
  • Press 9 to return to auto attendant
  • Press # to mail box status
Mailbox Options (after pressing 7)
1 Record Greeting

2 Set Call Handling Mode

3 Re-assign Extension

4 Set Password

5 Find Me Forwarding

6 Record Name

8 Remove Deleted Messages

Print Voice Mail Box Menu Options Sheet

SETTING UP SHORETEL FEATURES USING SOFTWARE:

To create messages that callers will hear when your phone is not answered:
1. Locate "Configure ShoreTel System"
either through short cut link or Start Menu path
 
figure #1 (below)

Shoretell Call Manager can be found by right clicking on the yellow phone short-cut link located in the lower right hand corner of the computer screen

 

figure #2 (below)

Shoretell Call Manager found through Start Menu path

>Start Button

>All Programs

>Shoretel

>Shoretell Call Manager

figure #3 (below)

In the Call Manger wiindow

>select Options

>Configure Shortel System

 
2. In the ShoreTel System box
> Select "Edit Call Handling Modes"
3. Select "Review/Record Greeting"
4. Follow the prompts to record and review your greeting
5. Repeat this step for each of the call modes that you will be using (see below)

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To change your Voice Mail Pin:

#1 - Open Shoretel Call Manager either through the Start Menu Program Menu or by right mouse clicking on the small yellow telephone in the lower right hand corner of your computer screen.

#2 - Select "Configure Shoretel System:

#3 - Click on the "Login and Passwords" tab

#4 -

The "Change Call Manager Password" this is for program set up only and you do not need to change the set up password.

Do change your Voice Mail PIN - click "Change Voice Mail Password" to change your Voice PIN number

#5 - Enter current PIN and create new PIN, re-enter to confirm new PIN

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