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Information Systems

NCTC Faculty/Staff - FAQ

How do I...?
Log onto the network? Sign up for campus alerts? LION ALERT!
Use NCTC Email and Webmail? Send Employee or Facutly Email?
Use Angel - Distance Education Tool View course rosters? Use Campus Connect?
Manage department webpages? Access the Faculty/Staff page of NCTC.edu?
Access the Library Databases? Request Computer/Technology Assistance?

Use Campus Phones? Voice Mail? or Shoretel? Access Shoretel features from home?

Request Facility Maintenance? Perfect Tracker

Create a purchase order or other department expense? Access POISE/Skylite? Reserve campus facilities - view room usage/schedules? Astra WebClient
Use TurnItIn.com?

Request network accounts for new employee?

Assist students with their login information? Use Office 2007?
Order software with NCTC discount?

Email NCTC technology/software question


Request computer/technology accounts for a new employee?
Computer lab hours RETURN TO INFO SERVICES HOMEPAGE

NCTC TECHNOLOGY/COMPUTER HELPDESK CONTACT INFO AND HOURS

How do I ...?
...REPORT COMPUTER/TECHNOLOGY PROBLEMS?

Audio Visual - Classroom issues:

Corinth: Classroom issues with A/V equipment and media accounts should be reported to the A/V staff at ext. 6249 or stop by the AV office room 351.

Gainesville & Bowie: Contact ext 4284

Office workstations - Faculty and Staff

Full-time faculty and staff can use Track-It to report technical problems, due to licensing limitations, Adjuncts and Part-Time staff should report technical problems to their Departmental Assistant for submission, or contact the Help Desk.

Using Track-it


...USE MY NCTC EMAIL ACCOUNT?

Full time faculty and staff will setup Outlook at their individual workstations. (Outlook should be set up at only one workstation. When not at your 'home workstation,' Webmail access should be used.) How to set up Outlook at your workstation

Adjuncts use NCTC Webmail, the link is located at the bottom of the NCTC homepage

When using Webmail, your login id is the same as the network ID with the added prefix of: nctc\

sample: nctc\jsmith

NCTC EMAIL IS NOT AVAILABLE BETWEEN MIDNIGHT AND 5 AM

– webservers are serviced during these hours.


How to access NCTC WebMail


Forward NCTC email to alternate e-address using WebMail Options

Creating a closing "Signature" for your emails


Out of Office auto reply: Set from on campus - Set from off campus


...SEND AN EMAIL TO ALL NCTC FULL TIME EMPLOYEES?

To request an email to be sent to all NCTC full time employees type the body of your email exactly as you would like it worded and send the message to: empmail@nctc.edu. All Empmails will then be sent out by the President's office.

...SEND AN EMAIL TO ALL NCTC FACULTY?

To send an email to all NCTC faculty, type the body of your email exactly as you would like it worded and send the message to: facmail@nctc.edu. All Facmails will then be sent out by the office of the Vice President of Instruction.

...USE ANGEL?

An NCTC employee's Angel account name will be the same as their network login ID.

Angel passwords and network passwords are not linked. If you change your Angel password it does not change your network password.

Faculty will have Angel accounts available for supplement to their classroom.

Staff will often have Angel accounts as a part of a committee

Distance Education at NCTC

Angel Learning System

For more information on using Angel, contact the Department of Distance Education:
nctcangel@nctc.edu


...USE ASTRA WEBCLIENT TO RESERVE CAMPUS FACILITIES?

To request the reservation of campus facilities or to view the usage schedule campus rooms, use Astra WebClient. The link is found on the Information Services Homepage or you may use this link: Astra WebClient

To view room usage, you will not need a login

To request use of a room a login is required, for information on obtaining a login for Astra WebClient call the Help Desk at, ext 4284.

AdAstra WebClient Tutorials - online tutorials show how to request rooms, view room schedules, change login password and more...


...USE CAMPUS CONNECT TO VIEW ROSTERS, COURSE AND STUDENT INFO?

Campus Connect provides access to course rosters, student information such as contact &, network logins, registration information and other advising tools.

Print over view of Campus Connect use - PDF

View Flash video of grade entry in Campus Connect

View PowerPoint of Campus Connect features

Why can't I view my rosters? Staffing assignments may not be complete, check with your Department or contact the Help Desk.

Why doesn't my login work?

1. Be sure you are using the Administrative login page on the Info Services Homepage, (link to Info Systems is at the bottom of www.nctc.edu) or click here for access.

2. Check your user name, are you using the fac_ prefix? your first initial and the first 7 characters of your last name?

Contact the Help Desk for assistance with your password.

I've been notified to enter certify/grade rosters but this option is not available.
1. Check the date range indicated in the notification email. Certification and grade entry options are available only in set date ranges.
2. If you are checking in the appropriate date range and do not see the options indicated, contact the Help Desk.


...LOG ONTO THE COLLEGE COMPUTERS?

NCTC employee USER NAME/IDs are: the first initial of the first name and full last name (on occasion duplicate user names are differentiated by use of the middle initial)
John Smith's user ID would be: jsmith

User Ids and passwords to network users are sent to new employees when accounts are created. New employess will receive an email from the Information Services Department with their user ID and other login information. This email is sent to the email address provided by the user to their supervisor. If you have not received this information, contact your department.


To change your password, first log onto one of the college computers, then press Ctrl-Alt-Del and follow directions in Windows Security dialog box.


...ACCESS POISE/SKYLITE

Login names are determined by the type of use of POISE needed and permissions granted. Accounts are created for users at the request of their supervisors. For login information contact your department supervisor or the Help Desk.

Purchasing and Budget monitoring training is provided by Business Office.

The Skylite set up/configuration screen opens when trying to log in.

How to configure Skylite

Hyperterminal access to POISE

Set up Hyperterminal session

Run an Instructor Schedule
Run a REG165-REPORT for a specific semester


....WHAT IS LION ALERT?

NCTC’s free emergency text messaging service. In the event of an emergency, a text message will be sent to the cell number and/or email address provided.

Sign up here


...WHAT IS THE USER ID AND PASSWORD FOR THE FACUTLY/STAFF LINK AT NCTC.EDU?

login id for this link, for all NCTC employees is the same: nctc

for the password, please contact the Help Desk


...REQUEST ASSISTANCE FROM MAINTENANCE?


moving furniture? requesting special event set up? need electrical work? Contact the NCTC Maintenance Department using the Perfect Tracker Work Order submission process. When on campus, open the Internet browser and in the location bar type: maintenance Your login name to Perfect Tracker is the same as your network login.

Using Perfect Tracker

Checking the status of a maintenance work order in Perfect Tracker


...MANAGE DEPARTMENT WEBPAGES?

Typically each department at NCTC has a website monitor that updates and maintains that departments webpages. Macromedia Contribute is used for all NCTC site updates. Access to the NCTC website is granted by the Department of Public Relations. Please contact dfrost@nctc.edu for information on Contribute and department website access.

Contact the NCTC webmaster at: rboyce@nctc.edu


...REQUEST NETWORK ACCOUNTS FOR NEW EMPLOYEE?

New accounts must be authorized by the department supervisor. Download forms and view procedures here.

Please notify the I.S. offices when an employees leaves NCTC or moves employment status from one deparment to another.


...ASSIST STUDENTS WITH THEIR LOGIN INFORMATION?

NEW STUDENT LOGINS, EFFECTIVE FALL 2008:

NCTC STUDENT ACCOUNT NAMES:
Angel, Network and Off Campus Library Account logins

<lastname><firstinitial><6assigneddigits>
Example: John Smith smithj123456
PWD: student ID with no dashes


How can students find their login information: Students can log into Campus Connect to locate their NCTC netwokr and Angel ID name. Campus Connect login informaiton is provided by the Admissions office or through the Computer Help Desk.


Instructors can also locate student IDs, Network and Angel login names on their course rosters in Campus Connect.


...ORDER SOFTWARE WITH NCTC DISCOUNT?

NCTC faculty & staff (both full-time and part-time) have permission to run one copy of certain Microsoft software packages, for school related activities, on either a laptop or desktop computer that they own or lease. The software license is valid as long as the owner is an employee of North Central Texas College. View discounts


...USE TURNITIN.COM?

Plagerism Checker and Student Peer Reviews: training links


...USE CAMPUS PHONES? ACCESS VOICE MAIL?


... UTILIZE SHORETEL CALL MANAGER FEATURES?

How do I dial an off campus number?

To dial an off campus number on any college phone, dial 9 to get an outside line.

FOR 911 EMERGENCY CALLS, SIMPLY DIAL 911

How do I dial long distance numbers?

How do I access my voice mail?

How do I access my voice mail when NOT at my workstation?

How do I access my voice mail from OFF campus?

How do I create/change a voice mail greeting?

How do I create/change a voice mail greeting from off campus?

What is a Call Handling Mode?

How do I change my Call Handling Mod from on or off campus?

How do I change my voice mail PIN?

What is the Shoretel set up password?

How do I set up Shoretel Call Manager Software at my workstation?

What is the Shoretel AnyPhone Feature?

How do I use the Shoretel AnyPhone Feature?

Download Shoretel Call Manager Software User Guide - for setting up voice mail features and using Shoretel Call Manager

Call Manager Quick Reference (Dial In) - for using when off campus or away from your workstation. Dial in to listen to voice messages, change greeting or voice mail settings.


...REQUEST COMPUTER/TECHNOLOGY ACCOUNTS FOR NEW EMPLOYEES?

Request NCTC computer/technology accounts

...PASSWORDS

Password protect MSWord or MSExcel documents

Call Help Desk for assistance with network/software login or password issues


Help Desk Contact:

Cooke County 940-668-4284 - on campus ext. 4284
Denton County 940-498-6288 - on campus ext 6288

Technology Help Desk - Spring/Fall Semesters
Monday - Thursday 7:30 a.m. to 7:00 p.m.

Saturday hours 8 a.m. to 2 p.m.

Friday 7:30 a.m. to 3:00 p.m.

Technology Help Desk - Summer Semesters
(Summers Mon - Thurs 7:30 a.m. to 4:30 p.m.)
(Summer Fridays - 7:30 a.m. to 3:00 p.m.)

These pages are being updated frequently please check back often.

Email kfletcher@nctc.edu if you would like to see information added to this page

Authorized use of college computer and Internet Resources