What is Perfect Tracker?
Perfect Tracker is utilized by NCTC's Maintenance department as a work order request system. It is a Web Based Maintenance work request system. You can submit tickets (work/service requests), update your tickets, and check the status of your tickets through Perfect Tracker. Maintenance work order types include requests for:computer printer paper delivery; custodial services; dormitory maintenance; electrical; heat and air; lighting; locks and doors; plumbing repairs; room set-ups for events; shipping and receiving, and other miscellaneous requests..

How do I enter a Help Desk ticket through Perfect Tracker?
Follow the steps listed below to successfully submit a Perfect Tracker ticket.

• Open Internet Explorer Web Browser.
  
• In the address bar type "maintenance" (without the quotation marks). You do not need to type 'www.' before computer. Click on Go or press the Enter key.
  
• The Perfect Tracker logon screen opens.

• Enter your network User ID in the User ID text box.
  Note: This user ID is the same ID as your Novell logon ID. For example, John Doe's User ID is jdoe.
  
• After entering your User ID click on the Logon button below the User ID text box.
  The Perfect Tracker Main Menu will open.

• Click on the New Ticket icon on the Perfect Tracker main menu. The Perfect Tracker: New Ticket window will open.

• Click in the Subject text box and briefly describe your problem or request.
• In the Product list box use the drop down arrow to scroll through a list of products. Please scroll all the way down to see a complete list of the products. Choose the product that best describes your problem.
• Ignore the Asset ID list box.
• Please be sure to a description of your maintenance request in the Detail area of your ticket. Please be as specific as possible in your description. Include room number, location, and dates that may be relevant to this ticket.
• Below the Details text box are two text boxes that allow you to attach files to send with your ticket.

• If you wish to attach files please click on the Browse button at the bottom of the ticket dialog box. To locate the file that you wish to attach .
• The Choose file dialog box opens. Select the file you wish to attach and click on open, the file attaches to the ticket.
• If you wish to attach a second file click on the second browse button and repeat the preceding steps to attach the file.

• Click on the Submit button to make sure your ticket is entered into the Perfect Tracker system. You may have to scroll down to locate the Submit button. If you skip this step your ticket is not entered in the Perfect Tracker system.

• After submitting your ticket the Perfect Tracker : Good-Bye
  screen loads. Please close your browser window to exit Perfect Tracker.
  
• If you wish to return to the Perfect Tracker main menu click on the words Perfect Tracker to return the Perfect Tracker login screen.
  
• After submitting your ticket you will receive an e-mail with a ticket ID number. You may use this number to track the status of your ticket.