Full time employees should report computer/software problems using Track-It.
Adjuncts and Part-Time employees should report computer/software problems to their Department Assistant. Please be sure to be detailed when making requests or reporting issues and to include a contact number or email address.
For time sensitive issues, please call the Help Desk directly, a Track-It work order will still be requested to be sure that your problem is properly addressed.
TRACK-IT LOGIN PROCESS:
(NCTC faculty and staff only)
Locate Track-It: Type"computer" (no quotes) in the location bar of browser
or going to the link at the top of the Information Systems Department homepage. Log in to Track-It here |
Troubleshooting Track-It:
"You do not have permission"
Check user name and password, be sure that caps lock is off and that the "\" is correct.
"Page cannnot be found" - while in browser, delete cookies close and reopen browser and try log in again
"Access denied" - - while in browser, delete cookies close and reopen browser and try log in again
If the above steps do not resolve the issue please call the Help Desk, ext 4284 or 940-668-4284 or send an email to kfletcher@nctc.edu with a detailed description of your computer problem and Track-It error message.
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